Privacy Policy | WowServe

WowServe, Inc. ("WowServe," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.wowserve.com, use our software platform, mobile applications, websites, communications services, artificial intelligence features, and related services (collectively, the "Services").

This Privacy Policy applies to information collected from:

Visitors to our website;
Businesses that subscribe to or use WowServe;
Employees, contractors, and technicians of our customers;
End customers who interact with businesses using WowServe;
Individuals who communicate with us by phone, email, text message, chat, or other means.

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Summary of our commitments

We collect only the information we need to operate the Services, we tell you how we use it, and we do not sell your personal information, and we do not share your mobile phone number or text-messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. See Section 4 (Text Messaging) and Section 7 (How We Share Information) for details.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Name
Email address
Telephone number (including mobile number)
Mailing address
Business information
Account credentials
Billing information
Customer records
Appointment details
Communications with WowServe
Consent and preferences, including text-messaging opt-in and opt-out choices

Customer Data

Our customers may store information within the WowServe platform, including:

Customer contact information
Service history
Estimates and proposals
Invoices and payments
Appointment records
Photos and documents
Communication history
Notes and job details

This information is controlled by our customers and processed by WowServe on their behalf.

Automatically Collected Information

We may automatically collect:

IP address
Device identifiers
Browser information
Operating system information
Referring URLs
Usage activity
Log files
Cookie identifiers
Session information

Mobile Application Information

When using WowServe mobile applications, we may collect:

Device information
Mobile operating system information
Application usage data
Crash reports
Network information

If enabled by the user or customer, we may collect location information, including GPS coordinates, to support dispatching, routing, technician tracking, job management, and related functionality.

Call Recording and Communications Data

WowServe may facilitate phone calls, text messages, emails, chats, and other communications between businesses and their customers.

When enabled by our customers, we may collect and store:

Call recordings
Call transcripts
Voicemail recordings
SMS and MMS messages
Email communications
Chat communications

2. Artificial Intelligence Features

WowServe provides artificial intelligence and machine learning features that assist with business operations.

These features may process:

Call recordings
Call transcripts
Messages
Emails
Notes
Customer communications
Job details
Other content submitted through the Services

AI-generated outputs may be used to:

Summarize conversations
Generate notes
Draft responses
Create estimates
Improve workflows
Provide recommendations
Assist users in operating their business

We may use information processed through AI systems to maintain and improve our Services, subject to applicable law and our contractual commitments. We do not sell this information, and we do not use text-messaging opt-in data or consent information for third-party marketing.

Users remain responsible for reviewing AI-generated content before relying upon it.

3. How We Use Information

We may use information to:

Provide and operate the Services
Create and manage accounts
Process transactions
Schedule appointments
Facilitate communications, including text messages you or a business have consented to receive
Provide customer support
Analyze usage trends
Improve platform performance
Detect fraud and abuse
Protect the security of our Services
Develop new features
Comply with legal obligations
Enforce our agreements

We use your information only for the purposes described in this Privacy Policy or purposes compatible with them. We do not use your mobile phone number or text-messaging consent for third-party marketing or promotional purposes.

4. Text Messaging (SMS/MMS)

WowServe operates a text-messaging program (the "WowServe Notifications" program) and enables businesses that use WowServe to send text messages to their own customers. Depending on how you interact with us or with a business that uses WowServe, you may receive the following types of transactional and customer-service messages:

Appointment confirmations and reminders
Dispatch and "on-the-way" notifications
Estimate and proposal notifications
Invoice, payment, and receipt notifications
Account, security, and service updates
Customer support and follow-up communications

Messages sent through the platform are generally sent by, or on behalf of, the business you are working with. That business is responsible for obtaining your consent and for the content of its messages.

Consent. We (and the businesses that use WowServe) send text messages only to individuals who have provided consent, such as by providing a mobile number, booking a service, or opting in through a form or during a conversation. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies based on your interactions and the business you are working with.

Message and data rates. Message and data rates may apply. Please contact your wireless provider for details about your plan.

Opt out. You can cancel text messages at any time by replying STOP to any message. After you reply STOP, we will send a confirmation and you will no longer receive text messages, unless you opt in again.

Help. For help, reply HELP to any message or contact us at [email protected].

Carriers are not liable for delayed or undelivered messages.

Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Similar Technologies

We use cookies, pixels, local storage technologies, and similar technologies to:

Remember preferences
Authenticate users
Analyze usage
Improve performance
Measure the effectiveness of our own marketing
Secure accounts

You may modify your browser settings to control cookie usage. These website analytics cookies are separate from your text-messaging data, which is never used for third-party marketing.

7. Data Retention

We retain information for as long as necessary to:

Provide the Services
Fulfill contractual obligations
Resolve disputes
Enforce agreements
Comply with legal obligations

Retention periods vary depending on the nature of the information and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Security

We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Customer Data Processing

When WowServe processes information on behalf of customers, we act as a service provider or processor.

The customer controls:

What information is collected
How information is used
Who may access the information

Requests regarding customer-managed information should generally be directed to the applicable business.

10. Your Privacy Rights and Choices

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate personal information
Request deletion of your personal information
Request a portable copy of your personal information
Opt out of the "sale" or "sharing" of personal information and of targeted advertising (note: we do not sell personal information)
Not be discriminated against for exercising your rights
Appeal a decision regarding your request, where applicable

Your communication choices. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link in those emails. Transactional and service messages related to your account or a service you requested may continue.

To exercise applicable privacy rights, contact [email protected]. You may use an authorized agent to submit a request on your behalf. We may verify your identity before responding and will respond within the time required by applicable law.

If your information is managed by a business that uses WowServe, we will direct your request to that business as the controller of the information.

11. Children's Privacy

The Services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

12. Third-Party Services

The Services may integrate with third-party products and services.

We are not responsible for the privacy practices of third parties.

Users should review the privacy policies of those providers.

13. United States Services

WowServe currently provides Services primarily within the United States.

Information may be processed and stored in the United States.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will update the "Last updated" date and take other steps as required by law.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

WowServe, Inc.

Email: [email protected]
Support: [email protected]

Mailing Address:
350 N Orleans St, Chicago, IL 60654
United States

WowServe Privacy Policy